I am writing to thank you for an amazing tour guide today. The booking was under the name Elzeiny. Our your guidr was Ivan. Ivan was very knowledge , funny and just fabulous. Please pass on our thanks to him for a great experience.
Dear Dubrovnik Airport Management and Elite Travel:
Around noon on 24 June, 2017, Norwegian Air notified us that it had cancelled its 5:15pm flight from Dubrovnik to Madrid, leaving well over 100 passengers stranded, and providing little worthwhile information to its customers. For many hours my party of 11 proactively struggled (unsuccessfully) on the internet to find alternative means of getting to Madrid so that we could catch our Sunday flight home to New York. Late in the day we received notice from Norwegian encouraging us to seek our own means of re-booking (and evidently no new flight plans from Norwegian). The Norwegian “Help-Line” was of no help whatsoever.
After many hours searching on the web finding no available flights for 11 people in the next 24 hours from any nearby airports, and with no knowledge of local hotels, we were about to undertake a 9-hour drive in 2 vans, to Venice, on just the hope that we’d be able, en route, to arrange flights from there.
This is when Elite Travel and the Dubrovnik Airport personnel stepped in and saved the day for us and so many other passengers. With no more information from Norwegian than we, the customers, had, your group recognized our plight and had spent several hours arranging for bus transportation and local hotel accommodations. This enabled us the time and place to collect ourselves and complete our re-booking on Sunday morning, enabling only a one-day shift in travel back to New York.
Your actions and the expenses you incurred (which I hope you will recoup from Norwegian) were not required, but were a tremendous help to us, and I’m sure, to all of the passengers. The difficult situation could have quickly spiraled into much worse consequences and left a dark memory for all of us with likely no chance of a return visit. Please be assured that, because of your actions, Dubrovnik and the Croatian coast remain a wonderful memory for all of us, and a desired destination for a future vacation for us and others we connect with, as we are able to highlight the week in your beautiful country.
The Taylor / Wilson party
I would like to praise your company on the 2 occasions that we used you. Flight Centre booked a Private Transfer from Split Airport to our Accommodation Hotel Slavija on 17 May 2017. Our flight was delayed 2 hours and we had no way of letting our driver know. Not only did he wait for us, but he was just fabulous. He gave us a wonderful informative ride, pointing out landmarks and telling us what we should do while in Split. He made sure we got safely to our Hotel - it was well after midnight. He is a credit not only to your Company but to Croatia. We didn't get his name unfortunately but we loved him.
We also did one our your tours to the Plitvice Lakes on 19 May 2017. Once again we had the best guide - her name was Ivana and she just made the whole place come alive. She looked after us all so well and our bus driver - Robert - made sure we were safe and comfortable the whole way. You have amazing staff working for you and you should be very proud of them. Could you please thank them for making our time in Croatia very special